Configuring Your E-Mail Client

In order to access your e-mail account(s) from your local computer, you'll need to configure an e-mail client to connect to your account. Usually, the following settings are all that are required in order to access your e-mail (in the following examples, replace "yourdomain.com" with your domain name and replace "yourdomain" with your domain name without the TLD extension (e.g., .com, .net).

  • POP (Incoming) Server: mail.yourdomain.com

  • SMTP (Outgoing) Server: mail.yourdomain.com -- or use your local Internet Service Provider's SMTP server to reduce problems sending mail*.

    *If send mail problems occur frequently: Use your domain's POP server for incoming mail, but use your local ISP's SMTP server to send mail. You have a direct connection to your ISP, so you avoid the problems of slow/dead intermediate routers. This solution also solves the growing problem of ISP's blocking Port 25 (SMTP) relays. Simply substitute your ISP's SMTP connection information for your domain's SMTP info and leave everything else the same. Mail will still appear as coming from yourname@yourdomain.com. Your ISP can provide the information you need to set up the connection -- usually mail.myisp.net or smtp.myisp.net. Contact your local ISP's support staff to obtain the correct settings.

  • Username, Account Name, Login name, etc: The "name" of the account. For your primary POP/FTP/Telnet account, use yourdomain; for other accounts you've set up, use the login name you selected when you created the account.

  • Password: The password you selected when you created the account.

Be sure that your mail client is not set to leave messages on the server after downloading. Your POP accounts have a certain space limitation. If you allow your POP mailbox to become full, you will not be able to receive additional mail.

Please note that incoming and outgoing e-mail messages are limited to approximately 1 mb in total size (text plus attachments.) This is a server-side setting and cannot be modified. If you need to transfer large files on a regular basis, we recommend setting up an FTP account for that purpose.

On our servers, before you can send e-mail, you must log in to check/receive mail first. This requirement is one of the measures we've taken to prevent our servers from being used as relays for spam (unsolicited bulk e-mail.) You must log in to check/receive mail at least once during every 24-hour period in order to send mail from your account. If you try to send mail without first checking/receiving, you will receive a "Relay attempt failed" error.

More detailed instructions are available for configuring specific e-mail clients. Select your client from the list below:

Eudora and Eudora Light

Microsoft Outlook 2000

If you're experiencing problems sending or receiving e-mail, the information contained in our E-Mail Troubleshooter may help diagnose and solve the problem.

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