Knowledgebase

An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email,  as soon as it is received at this email address.

Auto-responder Features

• Ability to draft the response in plain text or HTML
• Ability to attach the original mail
• Ability to automatically disable the auto-responder on a particular date
• Ability to limit the number of auto replies sent to the same email address
• Built-in protection against mail loops. Our auto-responders ensure that infinite mail loops are blocked. Mail loops could get created in cases such as an auto-responder sending a reply to another auto-responder.
• Automatically detects emails from mailing lists and does not send an auto-response to such mails.

You can enable/disable auto-responders for any email address from the Email Management interface. Each of your email users too can add, delete and modify their own auto-responder from their web-based email interface.

Setting up an auto-responder

1. Login to your Control Panel, search for the domain name for which you have bought email hosting and proceed to the email management interface. Click here to read how >>
    
2. Click the List Email Addresses button.
    
3. Click the email address for which you wish to set the auto-responder.
    
4. Click the Modify Settings button.
    
5. Select the checkbox for Auto-responder.
    
6. Click the Compose Message button.
    
7. Provide the Subject and Message for the auto-responder and select the Message Format.
    
8. Click the Save button.
    
9. In the Auto Responder Status drop-down menu, choose Enable the Auto Responder.
    
10. Select the Quote original message in the auto-reply? checkbox, if desired.
     
11. Advanced auto-responder options can be set by clicking the Set Advanced Options button:
     
    • Maximum replies to be sent per sender: The maximum number of auto-responders to be sent to each sender
       
    • No of days to suppress emailbot: Duration post which the email bot is re-initialized
      
      For example, if Maximum replies to be sent per sender is set to 2 and No of days to suppress emailbot to 2, then maximum 2 auto-responders are sent to each sender over a period of 2 days. Post this, the email bot is re-initialized and again, a maximum 2 auto-responders are sent to each sender over the next 2 days and so on.
       
    • Disable Auto Responder automatically:
       
      • Never: To be selected if you do not wish to have the auto-responder disabled automatically.
         
      • Select Date: Choose a date and the auto-responder will get disabled automatically on this date.
         
    Click the Save button to save the advance options.
     
12. Click the Save Changes button.

Modifying an auto-responder

1. Login to your Control Panel, search for the domain name for which you have bought email hosting and proceed to the email management interface. Click here to read how >>
    
2. Click the List Email Addresses button.
    
3. Click the email address for which you wish to modify the auto-responder.
    
4. Click the Modify Settings button.
    
5. Make the desired changes in the Auto Responder section.
    
6. Click the Save Changes button.

Disabling an auto-responder

1. Login to your Control Panel, search for the domain name for which you have bought email hosting and proceed to the email management interface. Click here to read how >>
    
2. Click the List Email Addresses button.
    
3. Click the email address for which you wish to disable the auto-responder.
    
4. In the Auto Responder Status drop-down menu, choose Disable the Auto Responder.
    
5. Click the Save Changes button.