You can move a Email Hosting Order (except the one purchased for a .EU domain name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Email Hosting Order and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details:
- the Username Email Address** of the Customer account where you wish to move the order.
- the Customer ID of this account. The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Email Hosting Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are transferring this Email Hosting Order, is the one you really intend to and click on the Confirm button.
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* If you purchased the Email Hosting Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Email Hosting Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
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** If you are moving the Email Hosting Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
1. You may encounter an error while attempting to Move the Email Hosting Order, if
A. One or more Services for this order are currently being processed,
OR
B. There is a Pending Invoice for any other service associated with this order,
OR
C. There are one or more related services under another Customer of this [new] Reseller. For example, you have purchased Email Hosting Order for yourdomainname.com through your Customer Control Panel with Dinsol.Co.In and have purchased Website Builder Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Email Hosting Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Email Hosting Order is not possible and you will have to either
- wait for the processing to complete, or
- Cancel any Pending process.
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D. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
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2. If you move the Email Hosting Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at http://helpdesk.dinsol.com.