Knowledgebase

Once you have understood what an Email Forward / Alias is, follow the procedure outlined below, to define one:

1. From the Email management interface, go to Email Addresses -> Add

2. Here, enter the name for the Email address that you wish to create.

3. Now, click on the Define Email Forwards checkbox and decide whether you wish to forward emails coming to this email address to a Local Email address or a Remote one.

a. Local Email Address - If you have created another Email Box for this domain name previously, then this would appear in the left hand box and you can select one or more of these Email Boxes to receive a copy each, of all mails sent to your forwarded email address.

For example, if your domain name is yourcompany.com and you want to forward sales@yourcompany.com to info@yourcompany.com, then info is a local email address for your domain name.

b. Remote Email Address - You can choose to forward emails to one or more external email addresses (on a different domain name) by specifying each one of these on separate lines in the provided text box.

For example, if your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to yourcompany@yahoo.com and yourcompany@hotmail.com, then you would enter both the latter email addresses on separate lines in the provided text box.

Furthermore, you can set Advanced Email Forward Options by clicking on the Define Wild-Carded Destinations button and mentioning separate domain names in each line, if the name of the email box in both the source domain name and the destination domain name are the same.

For example, if your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to sales@somename.com and sales@someothername.com, then you can set a wild-carded destination since the email box sales is common in both the source domain name (yourcompany.com) and the destination domain names (somename.com, someothername.com).

5. Click on the Submit button to save your settings.